Terms & Conditions

Below are the Terms & Conditions of doing business with Southern Cutie Creations , LLC.
Please read completely and in its entirety

Turnaround
The turnaround time on your order starts when you've paid in full and we have all information required to complete your order (all approvals, customer supplied garments, all shipping info, etc.). Delay in receipt of any of these will result in production delays.

Our current standard turnaround time for most services are 5-7 business days on average and is not guaranteed. Complex orders/add-ons may increase turnaround. Delay in approval of your quote or proof could also result in production delays. Each finishing service will add extra time to the turnaround on orders, adding roughly 2 days per finishing service to the turnaround time. The most up-to-date turnaround time will be listed on your quote as well as invoice, and shipping time is not included in our standard turnaround time. 

If you have a strict deadline for your order, it is very important that you let us know this when placing your order, and a rush fee may apply if there isn't enough time to complete your order within our standard turnaround timeframe. We will not be able to accommodate changes to due dates after production has begun. Any circumstances out of Southern Cutie Creations, LLC's control (i.e. weather delays, shipping errors by the supplier, etc.) may require more time, and are not factored into the initial turnaround time estimate

 

Terms
All orders must be paid in full before the order can be moved into production. Net 30 exceptions can be made for schools and credit approved businesses only after approval by Southern Cutie Creations, LLC management. If you pay via check, the turnaround time will not begin until your check clears our financial institution.

Estimates, Proposals, and Quotes
Estimates, quotes, proposals, etc. expire within 30 days and are subject to change upon review of submitted artwork, garments, or any other order related item.

Pricing
Southern Cutie Creations , LLC reserves the right to change pricing without notice.

Rush Orders
Rush orders may be subject to an upcharge of up to 100% of estimated total. See rush table below, and contact us for current rush production availability. 

7 day rush - plus 15% of total 
5 day rush - plus 25% of total
3 day rush - plus 50% of total 
2 day rush - plus 100% of total

 

Payment Policy
In addition to the signed quote and approval of proof, we also require payment in full to move your job into production. Therefore production begins the next business day after these items are received by Lady Liberty Creations, LLC, thus starting the turnaround clock. We accept most major credit cards as well as cash. We only accept checks from approved businesses and it must clear our bank prior to your job moving into production. Please take note to the delay this may cause.
If paying by credit there is a 3% payment processing fee added to the total.

 

Shipping & Delivery
We ship all orders via USPS or UPS Ground unless otherwise specified. If you prefer a specific carrier, please specify which carrier during order placement. Local delivery is also available for those in the Lee County area. Our delivery range is a 20 mile radius from Fort Myers and anything outside of this range will require shipping. Shipping and delivery is not included in estimates unless specified. Shipping and delivery timeframe is NOT included in turnaround time.

Cancellations & Refunds
At Southern Cutie Creations  LLC all sales are final, and cancellations will not be accepted once your job moves into production, which is the day after we receive full payment and signed approval of quote and proof.

Hours & Holidays
At Southern Cutie  Creations, LLC our operating hours are Monday through Friday, 8am- 5pm.

We observe all U.S. banking holidays and are closed the following days. These days will not be considered operational business days, and therefore will not count towards turnaround time:

  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • The Day After Thanksgiving
  • Christmas Eve
  • Christmas Day
  • The Day After Christmas
  • New Year's Eve